Arbor Guide for Parents

We currently use the Arbor system as our MIS and comunicaton systems.  This enables use to communicate directly with parents via the Parent Portal or the Arbor App.

What’s the difference between the Parent Portal and the Arbor App?

• Parent Portal: Accessible from a laptop or computer, or other device with a browser
• Arbor App: The mobile version of the Parent Portal for use on smartphones and tablets.

Logging in for the first time

Please follow the instructions in the welcome email that you have been sent.  This will take you to the browser version of the Parent Portal where you will be able to set up a password.  Please note you will not be able to log in for the first

time using the app. 

More information can be found here: Getting started - Log into the Parent Portal and the Arbor App – Arbor Help Centre (arbor-education.com)

Logging in to the Parent Portal

After setting up your password, you can log into the Parent Portal from any browser by going to login.arbor.sc and inputting your email address and password.

Logging into the Arbor App

You can download the Arbor App from your app store by searching ‘Arbor’ and following the download instructions. Once downloaded, you can sign in with your email address and the password you set up.  Please note, you will not be able to sign into the app until you have completed the password setup outlined above ‘logging in for the first time’. 

Having Problems?

If you are having trouble logging in, please check the help document here Troubleshooting login issues - why can't I log in to my school's Parent Portal or Arbor App? – Arbor Help Centre (arbor-education.com)

If this doesn’t help, please contact us on arborhelp@ivanhoe.co.uk

Data and Security

Why do I have to put my password in every time? Why do I have to put my password in every time to log into Parent Portal or the Arbor App? – Arbor Help Centre (arbor-education.com)

Who can see my details? Can parents see other guardian's contact details on the Parent Portal or Arbor App? – Arbor Help Centre (arbor-education.com)

To open a larger pdf version of the below image please click here